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We Are Hiring! Looking for a Career in Home Improvement?

Skilled Carpenters

Our business is growing! We’re looking for forward thinking individuals who have carpentry experience and are comfortable working in a fast paced environment. Responsibilities include but are not limited to:

Carpenter Job Responsibilities:

  • Fits and installs window frames, doors, door frames, door hardware, interior and exterior
    trim using carpenter’s tools and a break.
  •  Shapes or cuts materials to specified measurements, using hand tools, machines, or
    power saws.
  • Follows established safety rules and regulations and maintaining a safe and clean
    environment.
  • Installs windows and doors, frameworks, or other wooden or PVC fixtures using
    woodworking machines, hand tools, or power tools.
  • Removes damaged or defective parts or sections of structures and repair or replace,
    using hand tools.
  • Moves necessary materials around jobsite as assigned.
  • Cleans up worksite debris.

Quality workmanship and customer satisfaction are what make up our core values. We continue to work throughout the year; we are not a seasonal business. Typical working hours are 7:00am - 4:00pm with a willingness to stay, when needed, until the job is completed. Some benefits we offer are health insurance, Simple IRA with a company match, paid sick time, paid vacation time, paid overtime after 40 hours worked, and continuous learning opportunities.

Carpenter Qualifications / Skills:

  • Capable of receiving and following instructions and communicating with co-workers
  • Able to read and adhere to labels, safety warnings, and guidelines
  • Attentive to detail and always alert to ensure safety
  • Strong work ethic
  • Capable of communicating professionally with customers
  • Navigate in-house CRM application and basic computer skills

Education, Experience, and Licensing Requirements:

  • High school diploma or equivalent is an asset but not required
  • Some carpentry experience is required - we’re looking for an individual interested in
    learning and growing with the company
  • Experience using hand tools

Apply Now!

    Customer Service Representative

    Our business is growing! We’re looking for forward thinking individuals who have carpentry experience and are comfortable working in a fast paced environment. Responsibilities include but are not limited to:

    Carpenter Job Responsibilities:

    • Fits and installs window frames, doors, door frames, door hardware, interior and exterior
      trim using carpenter’s tools and a break.
    •  Shapes or cuts materials to specified measurements, using hand tools, machines, or
      power saws.
    • Follows established safety rules and regulations and maintaining a safe and clean
      environment.
    • Installs windows and doors, frameworks, or other wooden or PVC fixtures using
      woodworking machines, hand tools, or power tools.
    • Removes damaged or defective parts or sections of structures and repair or replace,
      using hand tools.
    • Moves necessary materials around jobsite as assigned.
    • Cleans up worksite debris.

    Quality workmanship and customer satisfaction are what make up our core values. We continue to work throughout the year; we are not a seasonal business. Typical working hours are 7:00am - 4:00pm with a willingness to stay, when needed, until the job is completed. Some benefits we offer are health insurance, Simple IRA with a company match, paid sick time, paid vacation time, paid overtime after 40 hours worked, and continuous learning opportunities.

    Carpenter Qualifications / Skills:

    • Capable of receiving and following instructions and communicating with co-workers
    • Able to read and adhere to labels, safety warnings, and guidelines
    • Attentive to detail and always alert to ensure safety
    • Strong work ethic
    • Capable of communicating professionally with customers
    • Navigate in-house CRM application and basic computer skills

    Education, Experience, and Licensing Requirements:

    • High school diploma or equivalent is an asset but not required
    • Some carpentry experience is required - we’re looking for an individual interested in
      learning and growing with the company
    • Experience using hand tools
    We’re looking for an individual who thoroughly enjoys customer service. In this role, you will act as a liaison between production crews and customers, provide product/service information and resolve any emerging problems that our customers might face, with accuracy and efficiency. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Responsibilities:

    • Manage large amounts of incoming calls
    • Manage sales leads and sales team appointments
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Recommend potential process enhancements by analyzing customer and team needs
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Skills:

    • Proven customer support experience or experience as a client service representative
    • Ability to identify and convey critical details from complex situations
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent verbal, written and interpersonal skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Familiarity with Excel or similar program such as Google Spreadsheets

    Education, Experience, and Licensing Requirements:

    • G Suite and/or Microsoft product knowledge
    • High school diploma or equivalent required; bachelor’s or associate’s degree is an asset
    • 1 year experience in a customer service or sales role preferred
    • Call center experience is beneficial

    Apply Now!

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      Tel: 413-592-1498

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      217 Grattan Street
      Chicopee MA 01020

      HOURS

      Monday-Friday: 8 am - 4pm
      Saturday: By Appointment Only
      Sunday: Closed

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      Phil Beaulieu & Sons Home Improvement, Inc., Building Contractors, Chicopee, MA
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